Every review answered, in your voice.
Echo reads every Google, Yelp, TripAdvisor and delivery-app review the moment it arrives. It drafts a reply that sounds like you, flags the ones that need a human, and tells you what your guests are really talking about — before it becomes a pattern.
Told the server I had a severe shellfish allergy three times. The pasta came out with prawns garnish.
“Marco — this is the most serious feedback a kitchen can get, and I want to address it directly. A repeated allergy notice that doesn't reach the line is a process failure, full stop. Our head chef has begun a full allergen audit. I would like to speak with you personally…”
Reviews don't wait for the end of service.
Every hour a review sits unanswered is an hour the next guest is reading it.
Reviews left for days
By the time you sit down to answer, the guest has already told their friends. Three out of four restaurant reviews never get a reply.
Voice all over the map
Whoever is on shift writes the response. Some sound corporate. Some sound defensive. None sound like you on a good day.
Patterns spotted too late
Three guests mention soggy frites in a week. You hear about it after the fourth one calls it out publicly. By then the damage is done.
One inbox. Every platform. A reply already waiting.
Click any review. Echo has already drafted a reply in your voice with three tone options. Send, edit, or hand it off. Try it.
Cold food, long wait
We sat down at 8pm with a reservation and didn't see a starter until 8:45. When the mains finally came, my partner's risotto was lukewarm. The waiter apologized but the manager never came over.
Daniel — this is exactly the kind of evening we never want a guest to have, and I want to say it directly: I'm sorry. A 45-minute wait for a starter is unacceptable, and the manager should have been at your table the moment it happened. I'd like to make this right in person. I'll reach out by email if you don't mind.
Trending up.
Topics, ranked.
- Wait time14·+6 vs last week
- Wine pairing22·+12 vs last week
- Service warmth34·stable
- Frites texture7·+3 vs last week
- Vegan menu11·+4 vs last week
Reply rate
Avg. response time
Recovered guests
Guests who returned after a 1- or 2-star reply
From connection to confidence in a single afternoon.
Plug in every platform you care about
Google, Yelp, TripAdvisor, OpenTable, Uber Eats, DoorDash, Facebook. Fifteen-minute setup, no IT involvement.
We train on your past replies and house style
Echo reads your last six months of responses, your menu, your team's names. Drafts come out sounding like you on a good night.
Approve, edit, or auto-send by sentiment
Send 5-star replies automatically. Hold every 1-star for a human. Or anywhere in between — you decide the rules.
Not a faster reply. A smarter one.
Plenty of tools answer reviews. Echo is built around four things most of them get wrong.
Your voice, not a chatbot's
Most tools paste in the same hollow apology. Echo trains on your past responses, your menu language, your house manners. The result reads like you wrote it at 11pm in the kitchen office — because that's the model.
Allergens and safety, escalated by default
Allergen mentions, hygiene complaints, anything legally sensitive — held for human review with a draft you can edit, never auto-sent. Speed without recklessness.
Pattern detection before the pile-up
Echo notices when three guests in two days mention the same dish, the same shift, the same dish. A weekly briefing lands in your inbox before the fourth review gets posted.
Reply in the language the guest wrote in
Dutch review, Dutch reply. English review, English reply. Japanese, German, French — Echo matches the guest. No more “Thank you for visit our restaurant!”
The next guest is reading the last review.
Show us your last 50 reviews. We'll show you 50 drafted replies in your voice the next morning. Nothing to install.
By appointment · Built and supported by Control.