Every review answered, in your voice.
Echo reads every Google, Yelp, TripAdvisor and delivery-app review the moment it arrives. It drafts a reply that sounds like you, flags the ones that need a human, and tells you what your guests are really talking about — before it becomes a pattern.
Told the server I had a severe shellfish allergy three times. The pasta came out with prawns garnish.
“Marco — this is the most serious feedback a kitchen can get, and I want to address it directly. A repeated allergy notice that doesn't reach the line is a process failure, full stop. Our head chef has begun a full allergen audit. I would like to speak with you personally…”
Reviews don't wait for the end of service.
Every hour a review sits unanswered is an hour the next guest is reading it.
Reviews left for days
By the time you sit down to answer, the guest has already told their friends. Three out of four restaurant reviews never get a reply.
Voice all over the map
Whoever is on shift writes the response. Some sound corporate. Some sound defensive. None sound like you on a good day.
Patterns spotted too late
Three guests mention soggy frites in a week. You hear about it after the fourth one calls it out publicly. By then the damage is done.
One inbox. Every platform. A reply already waiting.
Click any review. Echo has already drafted a reply in your voice with three tone options. Send, edit, or hand it off. Try it.
Cold food, long wait
We sat down at 8pm with a reservation and didn't see a starter until 8:45. When the mains finally came, my partner's risotto was lukewarm. The waiter apologized but the manager never came over.
Daniel — this is exactly the kind of evening we never want a guest to have, and I want to say it directly: I'm sorry. A 45-minute wait for a starter is unacceptable, and the manager should have been at your table the moment it happened. I'd like to make this right in person. I'll reach out by email if you don't mind.
Trending up.
Topics, ranked.
- Wait time14·+6 vs last week
- Wine pairing22·+12 vs last week
- Service warmth34·stable
- Frites texture7·+3 vs last week
- Vegan menu11·+4 vs last week
Reply rate
Avg. response time
Recovered guests
Guests who returned after a 1- or 2-star reply
From connection to confidence in a single afternoon.
Plug in every platform you care about
Google, Yelp, TripAdvisor, OpenTable, Uber Eats, DoorDash, Facebook. Fifteen-minute setup, no IT involvement.
We train on your past replies and house style
Echo reads your last six months of responses, your menu, your team's names. Drafts come out sounding like you on a good night.
Approve, edit, or auto-send by sentiment
Send 5-star replies automatically. Hold every 1-star for a human. Or anywhere in between — you decide the rules.
Not a faster reply. A smarter one.
Plenty of tools answer reviews. Echo is built around four things most of them get wrong.
Your voice, not a chatbot's
Most tools paste in the same hollow apology. Echo trains on your past responses, your menu language, your house manners. The result reads like you wrote it at 11pm in the kitchen office — because that's the model.
Allergens and safety, escalated by default
Allergen mentions, hygiene complaints, anything legally sensitive — held for human review with a draft you can edit, never auto-sent. Speed without recklessness.
Pattern detection before the pile-up
Echo notices when three guests in two days mention the same dish, the same shift, the same dish. A weekly briefing lands in your inbox before the fourth review gets posted.
Reply in the language the guest wrote in
Dutch review, Dutch reply. English review, English reply. Japanese, German, French — Echo matches the guest. No more “Thank you for visit our restaurant!”
From inbox to growth engine.
Reviews are upstream of every guest decision. Echo doesn't just answer them — it gives you levers to multiply them, retain the guests you earned, and pull them back across your locations.
Turn every receipt into a review.
A unique QR code per location and per server. Guests scan, leave a review, and get a small thank-you — a free coffee on their next visit, a side, a name on the wall. Echo routes the review to the right platform and tracks which incentives lift response rate the most.
- QR codes scoped per location, per shift, per server
- Incentive A/B testing to find what actually works
- Auto-routes to Google, TripAdvisor, or your channel of choice
A guest in one location is a guest in all of them.
Reward guests for exploring your group. Collect a burger across four locations, unlock a chef's special. Try a rotating menu only loyalty members see. Brand identity gets reinforced every time someone earns the next step.
- Collect-from-X mechanics — own the visit pattern
- Rotating menu access scoped to loyalty tier
- Authorised actions: each redemption is logged + auditable
SEO + funnel strategy, run with you.
For groups that want more than software — a working partnership. We tune the funnel from review to revisit: Google Business optimisation, local SEO, landing pages for high-intent queries, and the back-and-forth that turns 4.6 stars into bookings. Monthly cadence, fixed scope, real results.
- Google Business Profile audit + weekly tuning
- Per-location landing pages tuned to local intent
- Monthly funnel review — what's converting, what isn't
- Quarterly content/campaign push around your loyalty wins
What unanswered reviews are quietly costing you.
Reviews are upstream of every guest decision. Every one that goes ignored is a cost that doesn't show up on any invoice. Conservative annual estimates for a small multi-location group below.
Unanswered reviews
3 in 4 reviews never get a reply. Each one is read by the next prospective guest deciding whether to come in. Conservative estimate of foot traffic lost per year.
Drift in your house voice
Whoever's on shift writes the response. Tone shifts week to week. Brand identity erodes in public. Cumulative cost of an inconsistent reputation.
Missed allergen + safety mentions
One unanswered allergen or safety complaint can become a screenshot, a thread, a story. Risk-adjusted cost of even one of these per year.
The cost of leaving reviews as a chore instead of a system.
~€5,100
per year
Figures shown are illustrative estimates for demonstration. Final scope, pricing, and projected impact are set together when we discuss your specific situation.
The next guest is reading the last review.
Show us your last 50 reviews. We'll show you 50 drafted replies in your voice the next morning. Nothing to install.
Echo's standard rate sits inside the premium tier. We're still building toward parity with the established platforms — and one developing partner per product gets year-one access below the comparable market rate while we get there.
Monthly tiers scale per location — one rate, every location of the group. Setup is flat regardless of count: channel connections, voice training on your past replies, QR rollout per location, and loyalty program configuration.
- 01Discovery + buildIncluded in setup
~1 month of focused development. We build the MVP and the core operational functionality for your group.
- 02Weekly cadenceIncluded in setup
Stand-ups every week until the product is stable, adopted by your team, and producing the reports it should.
- 03Year contract beginsYear 1 starts here
Your developing-partner year starts when the product graduates, not when you sign. Until then, you only owe the setup fee.
- Year onepost-graduation · billed annually€149 / loc / mo
- Year two onwardspermanent founding-partner rate, locked while you stay€249 / loc / mo
- Standardfor reference — what new customers pay post-launch€349 / loc / mo
One operator per Control product launches it with us. You're in early when the product is still being shaped — your input lands in the roadmap, and you go on record as the first restaurant running Echo. After year one, your rate steps to the founding-partner permanent. You never pay full sticker. Standard is for the people who came after.
By appointment · Built and supported by Control.